Can I get a Catalog?
We currently do not have a printed catalog.
Do you offer gift-wrapping?
At this time, we do not offer gift-wrapping. If you would like to send your order as a gift, you can check the "Send as a Gift" box at the bottom of the shipping address page during the order process. This will ensure the prices of the items you are shipping are not located on the packing slip. You can even type a personalized message to the recipient!
Do you ship to destinations outside of the USA?
We ship directly to Puerto Rico, American Samoa, Guam, Marianas Pacific, Palau, and the Virgin Islands using USPS Priority Mail. We ship worldwide using Bongo International. For more information, see details below.
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
- 1. Shop for your items on our website and add them to your cart.
- 2. Setup your Bongo International account by clicking the below image.
- 3. After signup, Bongo will provide you with your very own US address.
- 4. Back at our site, proceed to checkout.
- 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
- 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
- 7. Choose your domestic shipping method, and Place Order.
- 8. Once completed, finish your verification process with Bongo.
- 9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started!
I just received my order and you sent the wrong item!
We hope to make shopping at our site a positive experience every time and apologize if we made an error with your order. We will work to get this taken care of as quickly as possible. You can reach our Customer Care Representatives at 218-262-6125.
Is there a number I can call to place an order over the phone?
Yes, if you would like to place an order over the phone, please call us at 218-262-6125. Or, if you prefer, we can call you. If you would like for us to call you please email your name and telephone number to sales@simsupply.com
How do I return an item?
Please contact us for information on returns.
My order arrived damaged, what should I do?
Please contact us for information on damaged items.
How do I find out my shipping cost?
We will be happy to help you estimate shipping. Please contact us. Also, most items have a 'click to estimate shipping' link, available when viewing the item on our website.
Do you have gift certificates?
At this time we do accept gift cards as a form of payment for online orders. Unfortunately, we do not currently sell gift certificates or gift cards online.
How do I change or cancel my order?
If you need to cancel your order, you can do so until it enters the shipping process. That is normally at 5pm (EST) Sunday through Friday. If you would like to cancel or change your order, go to our Returns Policy page for instructions. If your order has already entered the shipping process and cannot be cancelled, you can return the item(s) to us. We will refund you the cost of the item(s), but cannot refund the shipping charges.
When will my order ship?
Generally, orders placed before 5:00pm (EST) ship the next business day. Orders placed after 5:00pm will typically ship in two business days. If we encounter problems with your order, we will notify you by email or telephone as soon as possible.
Do you have a toll-free number to call?
At this time we do not have a toll-free number. We can be reached at 218-262-6125. If you prefer, we would be happy to contact you by phone. You can e-mail your telephone number to us at customersupport@simsupply.com.
What forms of payment do you accept?
We accept Visa, Discover, American Express, MasterCard, Google Checkout, and Paypal.
What shipping options are available?
Most items ship via UPS. However, SIM Supply uses a variety of carriers, to help ensure that we get the best rates and delivery times for our customers. A list of carriers can be found at the bottom of the SIM Supply website.
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